Student Access and Accommodation Services (SAAS) is committed to a prompt and effective resolution of any student issues. If you have a situation where a representative of SAAS is not adequately addressing your accommodations after attempts to resolve the situation, you may request a meeting with the director.
A student may file an appeal if they have received a denial of a requested accommodation.
Step 1: Informal Resolution. If possible, the student is encouraged to try to resolve matters informally. Please meet with the case coordinator to try to resolve the situation first before moving to Step 2.
Step 2: Formal Appeal. If a student is unable to resolve the situation informally, they can file a formal appeal by following the steps outlined below:
Any appeal must be submitted to the director of Student Access and Accommodation Services in written format. All appeals must be submitted within 10 business days of the denial of the accommodation request.
The appeal must include the following:
Step 3: Outcome. The director will respond to the appeal in writing. Unless there are extenuating circumstances, the director will attempt to respond to the student within 20 business days of receipt of the appeal.
A student who feels they have been discriminated against may file a complaint with the Office of Equal Opportunity and Access at any time by calling (309) 438-3383 or emailing EqualOpportunity@IllinoisState.edu.