Appeals Process and Policy
Student Access and Accommodation Services (SAAS) is committed to a prompt and effective resolution of any student issues. If you have a situation where a representative of SAAS is not adequately addressing your accommodations after attempts to resolve the situation, you may request a meeting with the director.
A student may file an appeal if they do not agree with the outcome of a requested accommodation.
Any appeal must be submitted to the director of Student Access and Accommodation Services in written format. All appeals must be submitted within 10 business days of the denial of the accommodation request.
The appeal must include the following:
- The name and contact information of the person initiating the appeal
- A full description of the problem and any relevant facts including dates, time frames, names of witnesses, etc.
- A summary of the steps the student has already taken in attempt to informally resolve the problem, including the names of persons contacted and a chronology of events.
- A statement of the requested resolution and the student’s rationale for the requested resolution.
The director will respond to the appeal in writing. Unless there are extenuating circumstances, the director will attempt to respond to the student within 20 business days of receipt of the appeal.
Office of Equal Opportunity and Access
A student who feels they have been discriminated against may file a complaint with the Office of Equal Opportunity and Access at any time by calling (309) 438-3383 or emailing EqualOpportunity@IllinoisState.edu.